Appointments Information

Requesting an Appointment

You can request an appointment by:

  • Using our eConsult Service
    available Mon-Fri 8am-6.30pm, or until the limit of submitted eConsults is reached daily
  • Phoning the surgery on 01454 632393
    (phone calls are recorded for training and monitoring purposes)
  • Booking through the NHS app
    limited appointments available
  • Booking through Patient Access
    limited appointments available
  • For some appointments, we’ll send you a self book link – this includes NHS Health Checks, Smears and Flu appts
  • Coming into the Surgery
  • Please do not email us with appointment requests

You can help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel – please give as much notice as possible
  • Ringing for test results after 10am

Cancelling an Appointment

Please let us know as soon as possible if you are unable to attend your appointment.

To cancel your appointment, call the practice on 01454 632393.

Online Services

Visit our online services page to find out how you can book an appointment online.

Urgent Appointments

  • Urgent cases are seen on the day and you may be seen by the minor illness nurse, urgent care practitioner or doctor. Please say immediately if your call is an emergency.
  • To signpost you to the correct service for your condition you will be asked to provide the health navigator with as much information about your condition as possible. The receptionist will then be able to make you an appointment with the most suitable clinician to help you.

Annual Review Appointments

Booking in Advance

If your condition is non-urgent and you would like to book further ahead, appointments are available up to two weeks in advance. Alternatively, you can book an appointment using our Online Services.

Home Visits

Home visits are offered to those who are acutely or chronically housebound.

To arrange a home visit please try to phone the surgery before 10:30am. The health navigator will take your details, and a doctor will usually phone you back to discuss the problem before visiting.

The surgery has better lighting, medical equipment and tests to make the best assessment of patients, It is therefore in your best medical interests to attend the surgery if you can whenever you or someone you care for needs to see a clinician.


The Doctors and Nurses at the surgery are aware that, as a patient, you can sometimes feel vulnerable. Whenever an intimate examination is carried out, it is our policy to provide a chaperone in the Doctor’s room.

Chaperones ae available to accompany you to any appointments at the Surgery, please just ask a member of our health navigation team or one of our Nurses.


If you require medical assistance outside of our opening hours please contact NHS 111 by dialling 111 – calls to this number are free from both landlines and mobiles.


We use the telephone interpreting service, Language Empire. If you require an interpreter, please tell us when booking your appointment so that we can ensure that arrangements are made.