Optimum Health in our community; equal access for all.


  • Appointments
  • Prescriptions
  • Online Services
  • Self Help

Opening Times

Due to the current COVID-19 outbreak we are not providing Extended Hours or Improved Access, therefore please note the change to our opening hours:

Monday 8.30am – 6.15pm
Tuesday 8.30am – 6.15pm
Wednesday 8.30am – 6.15pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 6.15pm

Please Note:
The surgery is CLOSED every lunchtime from 1 – 2.30pm apart from Thursday when the surgery re-opens at 2.00pm.

Phones lines open at 8am – 6.30pm.

Find out more..

Making an Appointment

Find out how to make the right appointment for you. Read more…

Same day appointments

If you request an appointment for the same day the doctor will call you back to triage the urgency. Read more…

How to Request a Repeat Prescription

What to do with your repeat prescription slip. Read more…

Repeat Prescriptions Online

You can order your repeat prescriptions online. Read more…

Ask Your Pharmacy – Advice & Support

Speak to your local pharmacist. Read more…

Appointments

Find out how to make the right appointment for you. Read more…

Repeat Prescriptions

You can order your repeat prescriptions online.

Text Messaging

(Coming Soon)

Self Care

Find out more about symptoms and conditions.

Who Do I See For My Condition?

For information on how best to be seen at the Surgery, select the service or condition you require:

Advice From Our Team

Friends and Family Test

We would like you to think about your recent experiences of our services. Please take our short survey…

Pilning Surgery News

Covid-19 Update

In light of the urgent need to deliver Covid booster vaccines to prevent the spread of the Omicron Variant we will be following government advice to focus on urgent care only in the practice for the next few weeks.

We will be focusing our efforts on supporting the delivery of the booster vaccines in the inner city.

We would like to ask you to help us by holding off contacting us about any routine matters until the New Year. We remain open and will have a duty team available every day to speak to anyone with a health issue that cannot wait and will continue to see you in person when required.

Our eConsult service continues to be available but will be closed over the Christmas and New year period.

If you have any queries regarding covid vaccine and boosters, please refer to www.nhs.uk where you will receive the most up to date information.

Thank you for your support and understanding.

Practice Activity Infographics

Please see the below infographics showing the number of appointments provided, how many telephone calls were handled, vaccinations administered, documents processed and the number of patients who did not attend their appointment in November:

November Infographics

Flu Vaccination Update

We are able to vaccinate all adults eligible for the free NHS flu vaccine, as well as children born between 1 September 2017 and 31 August 2019 and children who are at a higher risk from flu because of an underlying medical condition, such as severe asthma or a weakened immune system. We are not able to vaccinate the remaining school-aged children in the area, as they will be vaccinated at their school before the end of January.

Our flu vaccine clinics are arranged around deliveries, which are phased throughout the flu season. At the moment the practice does not have any vaccine available, but we are expecting a delivery in the coming weeks. Once clinics are arranged, eligible people will be contacted by the practice to book an appointment. Please do not call about general flu vaccine appointments in the meantime.

If you do not wish to wait for us to contact you, many local community pharmacies are also able to offer the flu vaccine and, if you’re pregnant, you can contact your local maternity service.

There is enough flu vaccine for all eligible people to be vaccinated.

Why are GPs needing to work differently?

GPs, their teams, and patients have faced an extremely challenging time during the COVID-19 pandemic. Despite lockdown measures lifting the pandemic is still not over. Face-to-face contact has been limited across all NHS services to protect you and keep you safe from the risk of infection.

For more information, please see the ‘Why GPs need to work differently’ poster.