Optimum Health in our community; equal access for all.


  • Appointments
  • Prescriptions
  • Online Services
  • Self Help

Opening Times

Due to the current COVID-19 outbreak we are not providing Extended Hours or Improved Access, therefore please note the change to our opening hours:

Monday 8.30am – 6.15pm
Tuesday 8.30am – 6.15pm
Wednesday 8.30am – 6.15pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 6.15pm

Please Note:
The surgery is CLOSED every lunchtime from 1 – 2.30pm apart from Thursday when the surgery re-opens at 2.00pm.

Phones lines open at 8am – 6.30pm.

Find out more..

Making an Appointment

Find out how to make the right appointment for you. Read more…

Same day appointments

If you request an appointment for the same day the doctor will call you back to triage the urgency. Read more…

How to Request a Repeat Prescription

What to do with your repeat prescription slip. Read more…

Repeat Prescriptions Online

You can order your repeat prescriptions online. Read more…

Ask Your Pharmacy – Advice & Support

Speak to your local pharmacist. Read more…

Appointments

Find out how to make the right appointment for you. Read more…

Repeat Prescriptions

You can order your repeat prescriptions online.

Text Messaging

(Coming Soon)

Self Care

Find out more about symptoms and conditions.

Who Do I See For My Condition?

For information on how best to be seen at the Surgery, select the service or condition you require:

Advice From Our Team

Friends and Family Test

We would like you to think about your recent experiences of our services. Please take our short survey…

Pilning Surgery News

COVID Vaccination update – 20th January 2021

Nothing has changed in the delivery of our local vaccination programme. Locally we continue to prioritise cohorts 1 and 2 (the over 80s, care home residents and health and care staff) as we have not yet vaccinated everyone in these groups. Over the course of this week, we will be introducing appointments for those aged over 70 years and the clinically extremely vulnerable population (cohorts 3 and 4). The NHS is aiming to vaccinate all the highest risk individuals in cohorts 1-4 by mid-February. This means that if you are in one of these groups, you will be invited to book an appointment within the next 4 weeks.

We are working hard to move through the priority cohorts as quickly as possible, and we will contact you when it is your turn to book. Please do not contact us until we get in touch with you. Our only limitation in speed of delivery is the supply of vaccine.

You may receive a letter from the national booking team inviting you to get your vaccine at Ashton Gate or other Mass Vaccinations Centres. You are welcome to book your appointment there or wait to be invited by your GP surgery to your local vaccination centre.

COVID-19 Vaccination Information and Q&A

Now that more doses of Covid-19 vaccines are available, the NHS is able to open more vaccination services, including the first Vaccination Centres. Read more…

Waiting for your hospital care?

Please see the BNSSG guidance in the link below if you are waiting for hospital care. It contains information about wait time prioritisation, guidance for managing your condition, and information about support organisations. Please note that the full page can be translated at the bottom of the page.

Waiting for your hospital care | NHS Bristol, North Somerset and South Gloucestershire CCG bnssgccg.nhs.uk

How patients will be invited to receive the COVID-19 vaccine

Dear Patients,

Please download and watch the video on the launch of the mass vaccination programme which explains how you will be invited to get your COVID Vaccine.

Thank you.