New Appointment System

Coming in March 2018
As from March 5th 2018 we will be trialling a new appointment system.

The essential changes are that:

  • We will remove the telephone triage list.
  • In order to signpost you to the correct service for your condition you will be asked to provide the receptionist with as much information about your condition as possible. This is not a clinical triage, it is a clarification of need and the receptionist will then be able to make you an appointment with the most suitable clinician to help you.
  • With our new system of working, the aim is that there will always be appointments available through the day. Patients will no longer need to phone first thing in the morning or phone back the following day to book an appointment.
  • We would ask however, that if you have an urgent condition that needs assessment, that you still contact us before 11am if possible.

We are aware that it will take some time for the new system to become established and no doubt there will be issues along the way which we shall need to overcome. We ask you to bear with us during this time.

We feel this is a great step forward in being able to offer a better appointment system for our patients.

Your feedback as we progress would be greatly valued.

Please fill out a comments slip in surgery or email us on: pilningsurgery@nhs.net

Many thanks

Anita Bush
Surgery Manager