1. If you have a serious medical emergency dial 999
    
2. If you need medical advice phone NHS Direct on 08 45 46 47
    
3. If your problem cannot wait until the surgery reopens contact the emergency doctor by phoning Frendoc on 0845 121 0504

Bristol Walk-in Centres

• NHS Walk-in Centres offer fast and convenient access to a range of NHS services, including health information, advice and treatment for a range of minor illnesses (coughs, colds, infections) and minor injuries (strains, sprains, cuts).
  
  They are open from early morning to late evening, seven days a week. The centres are run by experienced NHS nurses, and you don't need to make an appointment. They are improving the way in which thousands of patients get immediate treatment for troublesome minor health problems or injuries.
   

  Bristol City Walk-in Centre 35 Broad Street Bristol BS1 2EZ	South Bristol Walk-in Centre Knowle West Health Park Downton Road Knowle Bristol BS4 1WH
  Tel:  0117 906 9610	Tel:  0117 903 0000 Fax: 0117 903 0004
  Opening Times: Monday-Saturday 8am to 8pm Sundays & Bank Holidays 10am to 6pm	Opening Times: Monday-Saturday 9am to 9pm Sundays & Bank Holidays 9am to 9pm
  E-mail Addresses: Firstname.surname@bristolcitygate-wic.nhs.uk Firstname.surname@southbristol-wic.nhs.uk (Just replace the first sections with the name of the person you would like to  to contact.)

Please note that the Dental Access Service is still based at 33 Broad Street, Bristol, BS1 2EZ Tel: 0117 906 9612

Click here to open a copy of the Walk-in Centres contact numbers and opening hours.

FRENDOC

• For medical emergencies that cannot wait until the next surgery FRENDOC provides an Out of Hours emergency medical service for GP Practices.
  
  The telephone number is 0845 121 0504
  
  Frendoc can only be accessed by telephone.
  
  When the surgery is closed, patients should telephone Frendoc (Frenchay Doctors on Call). Frendoc provide an Out of Hours Emergency Medical service for GP practices. It currently provides this service in an area of South Gloucestershire & Bristol with a population of approx 250,000 patients.
  
  The number above is manned by a Receptionist from 6.30pm to 8.30am (weekdays) and weekends to 8.30am Monday. Your phone call may be recorded. A doctor is always available and patients may be offered telephone advice, a consultation at the Primary Healthcare Centre or a home visit if appropriate.
  
  How the Service Works
  The patient or carer telephones FRENDOC and a receptionist will ask and record the patient details and a brief description of his or her medical complaint.
  They will ask for:
• The phone number at the patient’s location
• The patients home address and date of birth
• The practice and GP the patient is registered with.
  
  Please try to have this information available when phoning.
  
  The medical staff will priorities the calls based on the patients’ clinical needs.
  
  The Primary Healthcare Centre is at Frenchay Hospital (in the first building on the left after entering from Frenchay Park Road).
  
  Please Note:  do not arrive at the centre without first making telephone contact.
  
  Address
  Frenchay Hospital
  Frenchay Park Road
  Frenchay
  Bristol
  BS16 1LE
  
  http://www.frendoc.com/index.php
  
  Directions
  From the M4, exit at junction 19 and take the M32 towards Bristol. Frenchay Hospital is situated just off the M32 Motorway. Take the first exit, junction 1, signposted Kingswood and Downend. At the roundabout off the slip road turn left, following signs to Frenchay Hospital B4058 and Kingswood. At the first set of traffic lights take the right filter lane. Proceed along Frenchay Park Road. The main entrance to the hospital is half a mile along this road on the left hand side. Public Pay and Display Car Parks are located around the site.

Other local NHS services

As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home. We suggest you keep the following:

• Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
• Mild laxatives
• Anti-diarrhoeal medicines
• Rehydration mixture
• Indigestion remedy (for example, antacids)
• Travel sickness tablets
• Sunscreen – SPF15 or higher
• Sunburn treatment (for example, calamine)
• Tweezers and sharp scissors
• A thermometer
• A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings
  
  Remember
• Keep the medicine chest in a secure, locked place out of reach of small children
• Always read the instructions and use the suggested dose
• Watch expiry dates – don’t keep or use medicines past their sell-by date
• Take all unwanted and out-of-date medicines back to the pharmacy

Accident and emergency/999

• Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.
  
  Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.