The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring (0117) 330 2400.

Patients with particular needs

The surgery is accessible to patients using a wheelchair. We also have two parking spaces outside the surgery which are reserved for patients displaying a disabled sticker.
Please ring the bell at the entrance if you would like assistance. A wheelchair has been provided by WASP (wheels at St Peters) for patient use on the premises, please ask at reception if you would like to use.
For patients with hearing problems, we have a portable hearing loop on the reception desk. We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Research & Development
We are part of a Research & Development consortium and support medical research projects and works in partnership with the University of Bristol and other organisations. We may release your name and address to medical researchers that we are working with, so that you may be invited to take part in specific projects. No other identifiable information from your records will be disclosed without your written consent. Invitations to participate in projects will always be accompanied by a letter from the practice. If you have any questions about this, or object to the disclosure of your name and address for this purpose, please contact the practice manager.